法律声明

Legal Notice (Japan) — Act on Specified Commercial Transactions

Seller
CoolArtJapan Co., Ltd. (株式会社Cool Art Japan)

Address
1-30-16 Ezu, Higashi-ku, Kumamoto-shi, Kumamoto 862-0942, Japan

Representative / Person Responsible for Sales Operations
Representative Director: Daizo Hamada

Contact
Contact Form: https://coolartjapan.com/pages/contact
Email: info@coolartjapan.com

Telephone Number
Available upon request via the contact form above. We will provide it without delay upon request.

Business Hours
Example: Mon–Fri 10:00–17:00 (Japan time) / Closed on weekends & Japanese national holidays

Description of Products / Services
We sell artworks (paintings, prints, framed works), crafts, and digital art-related items. We also plan and operate exhibitions, trade shows, and events.

Sales Price
The sales price of each item is displayed on the relevant product page.

Additional Fees (if applicable)
Shipping fees and any optional services (e.g., insurance, signature delivery) are displayed at checkout or on the product page.
For international orders, customs duties, import taxes (including VAT/GST), and brokerage/handling fees may be charged by your country/region and are the customer’s responsibility.

Payment Methods
Payment methods are displayed at checkout (e.g., credit/debit card, PayPal, etc.).

Payment Timing
Payment is due at the time of order unless explicitly stated otherwise.

Delivery / Shipping Timing
Handling time: Orders are typically shipped within 5 business days after payment is confirmed (excluding weekends and Japanese national holidays).
Transit time (estimate from Japan; not guaranteed):
- United States & Canada: 10–20 business days
- Europe (UK/EU/EEA): 10–25 business days
- Australia & New Zealand: 10–25 business days
- Asia (East/Southeast Asia): 7–18 business days
- Middle East: 12–30 business days
- Latin America: 15–35 business days
- Africa: 15–40 business days
Delays may occur due to customs clearance, weather, peak seasons, carrier disruptions, or other factors outside our control.

Returns / Exchanges / Cancellations
Because artworks are delicate and may be one-of-a-kind, we do not accept returns or exchanges due to customer preference/change of mind unless otherwise stated on the product page.

Damaged / Defective / Incorrect Items
If your order arrives damaged, defective, or incorrect, you must contact us as soon as possible:
- Recommended: within 48 hours of delivery
- No later than: 3 days after delivery
Photo evidence is required: please include clear photos of (1) the outer package, (2) inner packaging, and (3) the damage/issue, along with your order number.
If the required information is not provided within the timeframe above, our ability to assist may be limited due to carrier/insurance requirements.

Order Cancellation
Orders may be cancelled only if the item has not been shipped and production/customization (if any) has not started. Once shipped, orders cannot be cancelled.

Established
October 1, 2025

Business Activities
Planning, sales, import/export, and distribution/streaming of artworks, crafts, and digital art, including initiatives leveraging generative AI;
planning, setup, and operation of exhibitions, trade shows, and events.